Here are some of the steps we commonly follow to make sure we get all the facts about an accident:
- The liability examiner reviews the insurance policy and the coverage in effect for the loss to determine what types of damage or injuries are covered.
- The liability examiner attempts to contact everyone involved in the accident - drivers, passengers, witnesses, etc. - to get everyone's account of the accident.
- When there are conflicting versions of what occurred in the accident, the liability examiner conducts an in-depth interview with each person involved. These interviews help resolve disputes over the facts of the accident.
- The liability examiner gathers and reviews additional relevant information, such as the police report, applicable state and local traffic laws, and photos of the scene and the vehicles involved.